Reset Search
 

 

Article

CCH OneClick: Making Tax Digital for VAT: FAQs

« Go Back

Information

 
Article No:000011062
Question
Making Tax Digital for VAT: Frequently Asked Questions
Answer

1.What do I have to do before submitting the VAT returns to HMRC?

2. I have completed the HMRC signup process and received confirmation email from HMRC that the client is now accepted for MTDfVAT. How do I configure the client in CCH for VAT submissions?

3.When I enter a VAT number for a client in MTD, I get error message below ?

4. I have completed the HMRC sign up process for MTDfVAT for one of our clients and have tried to enter the VAT number in CCH OneClick MTDfVAT and I get below error, why ?

5. We have uploaded a VAT return spreadsheet and in the VAT Upload Validation screen, boxes 6 to 9 get rounded, even though the spreadsheet has decimals for boxes 6 to 9. Why is this ?

6. I have completed the HMRC sign up process for MTDfVAT for one of our clients and have tried to enter the VAT number in CCH OneClick MTDfVAT and I get below error. Why  is this?

7. I get below error when i tried to enter the VAT number on one of my clients in Making Tax Digital for VAT .When i go to 'Settings' on the left hand side, i can see it says 'your practice is authorised'. So why am i getting this error ?

8. I tried to upload a VAT spreadsheet and I get the error below after clicking upload .Why is this?

9. I get error "The remote endpoint has indicated that no data can be found" when clicking on the payment. Why is this?

10. I am unable to see the 'ADD RETURN' button for one client under 'VAT Submissions' in CCH OneClick .Why is this ?

11. I am unable to see VAT Returns submitted via third party applications.Why is this?

12. I have activated a number of clients in CCH OneClick for MTDfVAT and I have clients whose VAT return is due by the end of the month. The dashboard at the top in the MTD tile for VAT Returns due by the end of the month shows '0' as below, why is this ?

13. I have submitted the VAT return but why can’t I view the liabilities information on Digital VAT account?

14. Can my clients submit their own VAT using CCH OneClick?

15. Are there any penalties for not complying with MTD? What happened to HMRC not coming down hard on those trying their best to comply?

16. Why are earlier periods showing when these earlier returns were entered manually into the old HMRC portal?

17I have submitted a VAT return for this client in CCH OneClick before and now I am getting 'Your practice / company is not authorised’, when I submit the VAT returns for the next obligation. ?

18When  we  upload a VAT spreadsheet to CCH MTDfVAT the validation returns the error, “'COVER SHEET'!C24 contains an incompatible formula. Please contact support” Why?

19. When using MTDfVAT  i get ,Invalid_Grant error.Why and how do i resolve this ?

20.
When we open the PDF VAT submission report to send to client, we see some formatting issues, the cells dont seem big enough for the numbers.Why ?

21.We are unable to upload a VAT spreadsheet.It selects the spreadsheet but doesnt load and takes us back to select the spreadsheet again.We use Microsoft Edge as the browser.


1. What do I have to do before submitting the VAT returns to HMRC?

  1. Have you created an agent services account (ASA) - www.gov.uk/guidance/get-an-hmrc-agent-services-account.
  2. Have you linked the existing VAT clients to your agent services account - https://www.gov.uk/guidance/link-clients-to-your-agent-services-account
  3. Have you signed up your client’s business for MTD-VAT  https://www.gov.uk/guidance/sign-up-for-making-tax-digital-for-vat ( If the Tax advisor's client would like to submit the VAT themselves via the client workspace in OneClick  then they need to sign up MTD - VAT in the HMRC site – select sign up for your own business). You may contact HMRC on Service issues t:03002 003 600User-added image
  4. Once you have completed Steps 1-3 above, then you can get authority from HMRC to submit the VAT returns via CCH OneClick. See KB article 10831 


2. I have completed the HMRC signup process and received confirmation email from HMRC that the client is now accepted for MTDfV. How do I configure the client in CCH for VAT submissions?

In CCH OneClick , Select All Clients to access clients under Making Tax Digital 
User-added image
 
The 'All Clients' list is populated from CCH Central. Select a client to open the client record and click on the 'Configuration' tab and click on 'Add VAT Number' to enter the VAT number .


3. When I enter a VAT number for a client in MTD, I get error message below ?

User-added image
The reason that you get this message is that HMRC cannot find any MTD details for this VAT number, which means that the client is not signed up for MTDfVAT. If the Agent is going to file VAT returns for the client, the agent needs to signup the client for MTDfVAT, and if the client is going to file their own VAT return, then the client needs to register for MTDfVAT.

You can register clients for MTDfV using this link:
https://www.gov.uk/guidance/sign-up-for-making-tax-digital-for-vat


4. I have completed the HMRC sign up process for MTDfV for one of our clients and have tried to enter the VAT number in CCH OneClick MTDfV and I get below error, why ?
User-added image

The Making Tax Digital for VAT signup process takes about 72 hours for HMRC to approve the client on to MTDfVAT . Until this time is passed there is no obligation from HMRC to return to MTD for that client, hence you receive this message which indicates that there is nothing to report for that client with regard to MTDfVAT. If you configure the VAT number after this 72 hour period and receive a confirmation email from HMRC, you will be able to successfully configure the client for MTDfVAT


5. We have uploaded a VAT return spreadsheet and in the VAT Upload Validation screen, boxes 6 to 9 get rounded, even though the spreadsheet has decimals for boxes 6 to 9. Why is this ?
 User-added image

As per HMRC, boxes 6 to 9 are always rounded numbers.

6. I have completed the HMRC sign up process for MTDfV for one of our clients and have tried to enter the VAT number in CCH OneClick MTDfV and I get below error. Why is this?
User-added image
The Making Tax Digital for VAT signup process takes about 72 hours for HMRC to approve the client on to MTDfV. Until this time is passed, there is no obligation from HMRC to return to MTD for that client, hence you receive this message which indicates that there is nothing to report for that client with regard to MTDfV. If you configure the VAT number after this 72 hour period and receive a confirmation email from HMRC, then you will be able to successfully configure the client for MTDfV.


7. I get below error when i tried to enter the VAT number on one of my clients in Making Tax Digital for VAT.When i go to 'Settings' on the left hand side, i can see it says 'your practice is authorised'. So why am i getting this error?

User-added image

If your practice has already signed up for Making Tax Digital for the Income Tax pilot programme, you need to un-authorise your practice by clicking on User-added image

User-added image

and then click on User-added image

User-added image
to re-authorise your practice.
 

8. I tried to upload a VAT spreadsheet and I get the error below after clicking upload .Why is this?

 User-added image

When adding a return, if the spreadsheet is not in a valid MS Excel format then this error is displayed.

The spreadsheet needs to be re-saved in to either .xls or .xlsx MS Excel format.

9. I get error "The remote endpoint has indicated that no data can be found" when clicking on the payment. Why is this?
User-added image

In CCH OneClick, we can only get information from HMRC post MTD. If the client hasn't made any payments since signed up for MTDfVAT, HMRC doesn't have any information to return and this is what the error message is trying to say .

10. I am unable to see the 'ADD RETURN' button for one client under 'VAT Submissions' in CCH OneClick .Why is this?
 User-added image

Please make sure you check the client's CCH OneClick features in CCH Central to see if they have enabled the VAT Return feature which allows the client to file their own VAT Return and stops the practices from adding a VAT return for their client.
User-added image
 
If the 'Advisor' has accidentally added this feature without knowing what this is for, please advise them to disable this feature in CCH Central by moving the VAT Return feature from right-hand side to the left-hand side, and log out of CCH OneClick and log back in. They will now see the 'ADD RETURN' button under 'VAT Submissions' for the client.

User-added image

11. I am unable to see VAT Returns submitted via third party applications.Why is this?

In order to view VAT returns submitted using third party applications, you need to have the HMRC overnight download feature turned on for your workspace. Currently, HMRC have identified an issue in this feature and they are working on a fix and we cannot enable this feature to any workspace until this is fixed. They are looking to resolve this by mid June 2019.

12. I have activated a number of clients in CCH OneClick for MTDfVAT and I have clients whose VAT return is due by the end of the month. The dashboard at the top in the MTD tile for VAT Returns due by the end of the month shows '0' as below, why is this ?

User-added image 

In order to display this information, we need to get the HMRC obligations and this is done via the overnight download feature. As this feature is currently not available, this will not return any obligations from HMRC, hence it shows as '0'.

13. I have submitted the VAT return but why can’t I view the liabilities information on Digital VAT account?

The liabilities information is not updating immediately after submitting a VAT return to HMRC. Clients are reporting that it is very slow and can take up to several hours to return the updated information.

This situation is being investigated. Generally, this is caused by a delay with the HMRC systems. It can take 24 – 48 hours to show the liability.

14. Can my clients submit their own VAT using CCH OneClick?
We have enabled this feature in CCH Central 2019.1 where the advisor can enable this feature for their client to submit their own VAT return using client workspace in CCH OneClick. Follow the steps below to set this up .

1- The Tax Advisor needs to ensure that they have activated the client in CCH OneClick and then add VAT returns to the client workspace via CCH OneClick features.

User-added image

2- Now, when clients access their workspace, they should see the  VAT Returns tile. 
User-added image

3.Click on VAT Return tile and go to Configuration tab and click on Authorise to obtain HMRC Authorisation.
User-added image
4.This will take you to below screen and  click continue.
User-added image
5.You need to enter the business's HMRC Govt Gateway credentials to obtain HMRC authorisation.
User-added image
6.Click Grant Authority
User-added image
7.Once Authority is obtained, it will bring you back to CCHOneClick and you will see HMRC  as Authorised and you need to enter the client's VAT number to complete the process.
User-added image

Note: In order to grant authority for CCH OneClick,HMRC must recognise your government gateway ID that HMRC requires all businesses to create. Your government gateway ID will be used for all of the API-based services that HMRC provides.This account is called Business Tax Account. The authorisation with HMRC is expected to last for an 18-month period, so should not need to be repeated frequently.

The client needs to have signed up/subscribed to MTD for VAT via  HMRC's website, otherwise they will not be able to authorise CCH OneClick with HMRC.

15. Are there any penalties for not complying with MTD? What happened to HMRC not coming down hard on those trying their best to comply?

HMRC recognises that businesses will require time to become familiar with the new requirements of MTD.

HMRC has been clear that during the first year of mandation, HMRC will not pursue record-keeping penalties where businesses are doing their best to comply with the law. But this does not mean a blanket 'no penalties promise'.

The VAT Default Surcharge (DS) regime will continue to apply to safeguard VAT revenue, and other sanctions remain possible for deliberate non-compliance.

MTD should not increase the risk of this penalty, as this penalty is only levied where a business doesn't pay their VAT or pays late while in DS.

Customers who receive a DS can contact HMRC if they have a reasonable excuse for this and HMRC will take into consideration all of the relevant circumstances.

If a customer faces issues outside of their control, such as an IT failure, and ends up receiving a penalty, HMRC would strongly encourage them to get in contact with their software provider or HMRC as soon they can. HMRC wants to ensure that MTD lands well and customers feel supported, where needed.
 

16. Why are earlier periods showing when these earlier returns were entered manually into the old HMRC portal?
HMRC have recently advised us that the software will see different period key formats for different customers in MTD, depending on where their records are held in HMRC’s systems. The majority of customers will have alpha numeric period keys (e.g. 18A1) and will not have any open obligations for periods prior to joining MTD.  However, customers with a fully numeric period key (e.g. 0419) will be able to see open obligations for periods both before they have signed up to MTD and since joining MTD. 

In addition, customers maybe able to see periods prior to joining MTD which have been Fulfilled, however, these returns cannot be viewed. To view returns Fulfilled before joining MTD you will need to check your Business Tax Account.

This is due to HMRC backend systems and therefore, the above describes the correct behaviour in this scenario.

17.
I have submitted a VAT return for this client in CCH OneClick before and now I am getting 'Your practice / company is not authorised’, when I submit the VAT returns for the next obligation. ?

If your practice has upgraded to CCH Central 2019.2
This release also contains an enhancement to our Making Tax Digital for VAT functionality to support firms that have more than one Agent Services Account. After installing this release, all CCH OneClick users who have already authorised their practice with HMRC in MTD for VAT will need to run a Full Synchronisation in CCH Central and re-authorise their practice in MTD-VAT in CCH OneClick. For instructions on how to do this, please click here.

18. When we upload a VAT spreadsheet to CCH MTDfV the validation returns the error, “'COVER SHEET'!C24 contains an incompatible formula. Please contact support” Why?

Where the data is organised in a table and the table includes calculations using the @ to reference other data in that row, the formula cannot be understood by the tools we use to validate the 9 box information.
Example:

In this example the [@VAT] is referring to another cell in the row in the table.

Workaround – until Spreadsheetgear control is updated to work with this command, the only option is to use the Digital links method to submit the return to MTDfV as per KB10996.

19.When using MTDfV i get,Invalid_Grant error.Why and how do i resolve this?

invalid grant

A: We have seen that the practice's token that is generated when submitting the HMRC authorisation is not always refreshing correctly. To correct this, you need to re authorise your practice with your HMRC Agent service account credentials and this will reset the token. Please find below steps to clear the token and re authorise your practice.

1.In MTD -Click on settings,

settings

When you click on settings, if you see a blank status screen,
permission
It means that you do not have the appropriate permission for authorisation. Please refer KB11236 to your OneClick Administrator to be able to resolve this.


2.Click on Clear HMRC Authorisation on the company where you have authorised with HMRC.

CLEAR


3.Follow the steps to login to HMRC with the new Agent Service Account credentials that you created for MTDfV and authorise your practice.
authorisation
20.When we open the PDF VAT submission report to send to client, we see some formatting issues, the cells dont seem big enough for the numbers.Why?

vat

A:Currently the column is not wide enough to display the amounts( millions) without wrapping.We are aware of this issue and are working to fix this in a future release .Until this is resolved, you can take a screenshot of the VAT submission screen to send to your client.

21.We are unable to upload a VAT spreadsheet.It selects the spreadsheet but doesnt load and takes us back to select the spreadsheet again.We use Microsoft Edge as the browser.


This is a known issue with the older version of Microsoft edge.There is an internal conflict between the controls we use and Microsoft Edge.Microsoft have released a new version of Edge (using Chromium) which does NOT have the compatibility issues with MTD f VAT that the older version does.

It can be downloaded from Microsoft here

https://support.microsoft.com/en-gb/help/4501095/download-the-new-microsoft-edge-based-on-chromium
 

File Attachment 1 
File Attachment 2 
File Attachment 3 
File Attachment 4 
File Attachment 5 

Feedback

 

Was this article helpful?


   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255